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The Psychology of Selling

Original price was: ₨ 1,195.Current price is: ₨ 800.

PUBLISHER: HarperCollins Leadership

AUTHOR:  Brian Tracy 

ISBN: 987988742311

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Description
Authored by renowned sales trainer Brian Tracy, The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible provides a comprehensive guide to mastering the art of selling through understanding and applying psychological principles. The book’s core premise is that successful selling is not about charisma or luck but about a methodical, psychological approach to understanding and influencing customer behavior. 
Tracy argues that success comes down to a “winning edge”—small differences in skill and attitude that accumulate into massive differences in results. He provides practical techniques to help salespeople enter the top 20% of earners by mastering their inner game, understanding customer motivations, and using effective strategies. 
Key psychological principles
The Psychology of Selling focuses on both the mindset of the salesperson and the mindset of the customer. 
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The salesperson’s inner game 
  • Self-concept: How you view yourself directly impacts your performance. A strong, positive self-image boosts confidence and helps overcome obstacles like the fear of rejection.
  • Motivation: Tracy explains how a salesperson’s thoughts and emotions drive their actions. By controlling your inner dialogue and expecting positive outcomes, you can maintain a high level of motivation and enthusiasm.
  • Goal-setting: Clear, specific, and written-down goals provide a roadmap for success. Tracy outlines a process for setting annual, monthly, weekly, and daily sales targets to focus your efforts. 
The customer’s inner game 
  • Emotional buying: Tracy explains that buying decisions are primarily emotional, not rational. People purchase products and services to gain satisfaction or to avoid the fear of loss.
  • Core motivations: He identifies several basic human needs that drive purchasing decisions, including the desire for money, security, status, and personal growth. An effective salesperson understands which of these needs their product or service can fulfill.
  • Behavioral triggers: The book explores principles like the power of suggestion, reciprocity, and the fear of missing out (FOMO) to ethically guide customer decision-making. 
Core selling strategies
In addition to psychological insights, Tracy provides practical, step-by-step techniques for every part of the sales process.
  • Becoming a “doctor of selling”: This method emphasizes a consultative approach where the salesperson first examines the customer’s needs through probing questions, diagnoses their problems, and then prescribes a solution.
  • Building trust: The most important step in the sales process is building trust with the customer. The book advises focusing on rapport and listening intently to create a strong relationship.
  • Handling objections: The book teaches salespeople to view objections not as personal attacks but as opportunities to address customer concerns and close the deal.
  • Effective closing: Tracy offers numerous closing techniques to confidently ask for the sale and secure commitment, ensuring the salesperson successfully completes the transaction.
  • Time management: He emphasizes that salespeople should focus on high-impact activities like prospecting, presenting, and closing, rather than low-value administrative tasks. 
Legacy and influence
The Psychology of Selling has been highly influential in the world of sales and professional development, with millions of copies sold and its principles applied by countless salespeople. By focusing on the “why” behind the buying process and the “how” of mastering one’s own psychology, Brian Tracy has provided a timeless manual for increasing sales performance and achieving lasting success. 
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